Unlawful Deductions from SASSA Account: Finding unauthorized deductions in your SASSA grant account can be really shocking and frustrating.
Seemingly, applicants of the SASSA grant are people who have very low to zero income sources. Indeed, the SASSA grant helps such people to take care of their basic needs.
In such cases, the mysterious transactions in their grant will leave them with less money to no money.
However, reporting the issue to the respective authorities will help you get rid of the issue. Read below to find out how to file a complaint the unauthorized deductions on your SASSA Account.
Check this article – Why is SASSA R350 Grant Approved But Not Paid?
Table of Contents
SASSA Beneficiary Payment Recourse Mechanism (BPRM)
In short, SASSA has introduced the Beneficiary Payment Recourse Mechanism (BPRM) for lodging complaints and resolving issues like;
- Deceptive utilization of your grant
- Unauthorized subtractions
- Payments that are missing or delayed
- Faulty SASSA card problems
- Incorrect grant sums
- Difficulties in canceling deductions
If you are a SASSA applicant and facing any of the above-mentioned issues, then you can lodge your complaint with the necessary documents.
How to File a Complaint for Unlawful Deductions from SASSA Account?
You can lodge your SASSA complaint in two ways, including;
- Online/Telephone Complaint
- Complaint at SASSA Office
Online/Telephone Complaint
#1. Firstly, you have to call the SASSA toll-free number 0800 60 10 11 or send an email to “[email protected]”.
#2. Explain your issues in detail to the SASSA representative and make sure to provide your ID number and mobile number.
#3. At the end of the process, you will be provided with a complaint reference number which you have to note down for future use.
#4. The SASSA representative will also inform you of the documents to be submitted. Indeed, you send the respective documents via email or by visiting your nearest SASSA office.
Do read – How to Change SASSA Phone Number or Email For R350 SRD Grant?
Registering Complaint in the SASSA Office
#1. Firstly, you have to visit your nearest SASSA office in person and explain the issues to the officials out there.
#2. Make sure to provide your SASSA ID number, Mobile Number, and relevant documents asked by the SASSA officer.
#3. The officer will take your complaint and provide you with a complaint reference number which you have to keep safe until the issue resolves.
Key Complaint Documents
- Copy of your SASSA ID document
- Bank statements showing unauthorized transactions
- Proof of account holder name changes
- Approved grant letter
- Police case number
You can declare that your SASSA account has been subjected to threat if you feel unauthorized transactions like;
- Unfamiliar withdrawals
- Funeral policy subtractions
- Loan repayments
- Abrupt termination of your SASSA card
Indeed, you can identify these issues by checking your SASSA grant balance through;
- Latest bank statement for unusual transactions
- Checking your online SASSA account for unusual activity and payment statements
- Contacting the SASSA call center regarding your account activity
How to Check Your SASSA Balance?
There are multiple ways methods to check your SASSA grant balance online and offline. Here are a few simple methods to check your SASSA balance using your smartphone.
Using SASSA USSD Code
- Firstly, you have to dial this code 1203210# on your phone.
- Follow the on-call prompts and choose the “Account Balance” option.
- Finally, you will receive an SMS with your SASSA grant balance.
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Using SASSA Website
- Firstly navigate to the SASSA website on your smartphone or PC.
- Secondly, log in to your SASSA account and choose the Balance Enquiry option.
- Now, enter your SASSA ID Number and PIN to proceed.
- Click the Submit button to get your SASSA grant balance and payment history on screen.
Can SASSA take your money back?
Yes, SASSA can take your grant money back if it remains unused for more than three months. If the beneficiary is regularly using the grant amount, then such money cannot be reversed by SASSA.
Final Note
Although it is possible to stop unauthorized deductions on your SASSA account, it is always better to keep your credentials safe to avoid such issues.
Moreover, make sure that you don’t share your SASSA Card and SASSA grant account details with anyone other than the SASSA officials.