How to Get SASSA OTP Code?

SASSA OTP Code: Are you wondering why you are not receiving the SASSA OTP code? Well, the SASSA OTP (One Time PIN) is a code generated and sent to the user to verify their identity.

Seemingly, the respective OTP is sent to the user’s registered mobile number whenever they try to access their SASSA account.

Indeed, the OTP method is to prevent strangers from accessing the actual user’s account information.

However, what if you are unable to get the SASSA OTP code? Fortunately, there are some possible workarounds to fix this issue. Continue reading to know more.

Do read – How to Change SASSA Card PIN?

How to Get SASSA OTP Code?

Seemingly, receiving and entering OTP is very essential to manage your SASSA account and withdraw funds from your account.

In addition, entering the OTP is also essential to submit your grant application or lodging an appeal to SASSA. Accordingly, there are two ways to resolve this issue. They are;

  • Using the SASSA WhatsApp number
  • By Contacting the SASSA Toll-free number

Here is the step-by-step guide to both methods.

#1. Using the SASSA WhatsApp Number to Get OTP

Make sure you have a smartphone with an active internet connection and WhatsApp before proceeding with the detailed guide.


Firstly, add this number “082 046 8553” to your WhatsApp Contacts.


Secondly, start a new chat with the SASSA WhatsApp number and send a “Hi” text.


Once you receive a response from the other end, reply “Help” and choose “Option 4” for the following reply.


Following that, choose the SASSA OTP from the bunch of provided options.


Then, you will be asked to provide your SASSA Reference Number and your mobile number.


Follow the on-screen prompts to retrieve your SASSA OTP.

Check this guide – SASSA Card Renewal Process in 2024 – Extend Card Validity

#2. Contacting SASSA Toll-Free Number to Retrieve OTP

People who don’t have a smartphone and WhatsApp can proceed with this method. Seemingly, SASSA has a dedicated Customer Service and Toll-Free number to resolve the customer’s queries. Continue reading below to contact SASSA and get SASSA OTP Code.


Firstly, you have to dial the SASSA toll-free number “0800 60 10 11” on your mobile phone.


Follow the on-call prompts and choose to speak with the customer support representative.


Once connected, inform your issue to the SASSA representative and provide your basic details like Name, Surname, SASSA Reference number, and mobile number.


Indeed, the representative will process your request and resolve the issue within 3 to 4 business days.

Furthermore, you can also contact SASSA via email at[email protected].

Certainly, mention your query in detail and make sure to attach all the supportive documents in the email.

If you are in an emergency and you need to resolve the OTP issue as soon as possible, then you have to visit the SASSA office or the Post office bank.

What time does SASSA office open?

Every SASSA office in South Africa will open from 8 A.M. to 4 P.M. Indeed, the existing SASSA applicants or the people who are eligible for the grants can visit the office between the mentioned time to avail of your desired services.

Final Note

I hope you have got a clear note on how to get the SASSA OTP Code. Make sure you don’t share your SASSA Reference number, OTP code, and grant details with anyone other than the SASSA officials.

It is advised to visit the SASSA office regularly to check your account status and ensure that it is free from issues.

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